Resolve Civic Issues With GT-Public Grievance Redressal

GT-Public Grievance Redressal (PGR) is a self- serve web and mobile based, easy-to-use and configurable product for submission of grievance by the citizens from anywhere, anytime.

For speedy and efficient resolution of civic related complaints, GT-PGR facilitates the municipal employees with easy for speedy and efficient resolution of civic related complaints , GT-PGR enable the citizens to report the issue, real-time and enables municipal employees with easy identification of the issue and helps them to initiate corrective actions, without any delay.

Features of GT-Trade License

  • User Profile and Role Based Access: Create personalized profiles (Citizens and employees), Role based access to employees
  • Real Time Notification: Keep the citizens notified at each stage of the complaint Resolution with timely alerts via SMS, Whatsapp and Email.
  • Manage Complaints: View list of complaints auto prioritization of the list, complaint resolution rating by citizens.
  • Lodge Complaints: Report civic grievance supported by relevant pictures and location details.
  • Assign Complaints: Assign and re-assign complaint to Employee from a department-wise list.
  • Dashboards and Reports: Monitor the volume of complaint being received and the performance of the civic employee in addressing them.
  • Track Complaints: View and track the list of complaint in the timeline view with their status.
  • Complaint Resolution: Share complaint detail via whatsapp email and SMS with contractors, resolve grievance, upload images and comments for records.
  • Auto Routing & Escalation: Auto routing across all stages of grievance resolutions; escalation of non-resolved cases with defined timeline to the ULB/Concerned head.

GT-Public Grievance Redressal strengthens the legitimacy of the local government by increasing the capacity to deliver quality governance via timely ventilation and redressal of grievances.

  • Enhances Local Governance
  • Responsiveness & Efficiency
  • Fosters Citizen Friendly Administration

Value Proposition (Citizens)

  • Increased Convenience to Lodge complaints Anytime, Anywhere
  • Increased Participation in Redressal with feedback on the Quality of Resolution
  • Enhanced Experience of dealing with Local bodies
  • Increased Citizen Satisfaction.


  • Promote Citizen Engagement in service delivery
  • Improve Efficiency and Accountability of Municipal Bodies
  • Strengthen Public Trust
  • Drive Efficiency Interactions Between Citizen and City Administration